My custom form isn't showing in the mobile app (iOS)

For iOS devices.  If using Android, please go here.

If using ZipGrade VPP version, please go here.

The ZipGrade mobile app syncs with the servers every few minutes while the app is open and able to reach the servers.  There are a few possible reasons that the data created on the website may not be syncing to the mobile app.  Here are the steps to resolve most of those issues:

  1. Visit the Apple App Store on your mobile device.  Look at the 'Updates' tab to see if there are any pending updates for ZipGrade.  If so, install the update and go to step 3 below.  
  2. Force the ZipGrade app to restart by:
    • On iPads and iPhones 8 or earlier: 
      • Press twice quickly on the home button to bring up the list of opened apps
      • Swipe right or left to find the ZipGrade in the list.
      • Swipe up on the ZipGrade card to completely remove it from the screen
    • On iPhone X:
      • Touch your finger to the gesture area at the bottom of the screen.
      • Swipe up and hold your finger in place for a moment until the card-like multitasking interface appears.
      • Tap and hold on the ZipGrade app until the red circle with the "-" symbol appears in the top left corner of the app.
      • Press the red circle.
  3. Open the ZipGrade app and navigate to the 'Cloud' screen
  4. Verify that the user showing at the top of the screen is the same user you used to create the form on the website
  5. Press the 'Sync Now' button and allow it to complete.
  6. Repeat step 5 again.  You're looking to make sure the 'Pending Data Upload' line shows zero.
  7. Return to the 'Quizzes' screen and create a new quiz.  Then select '--Select Answer Sheet--'.  Is the expected answer sheet showing?


If you see any red error messages, that usually indicates a connectivity issue such as intermittent internet or a school firewall blocking access.  Let us know what the message says so we can best direct.

If the form is still not showing, please let us know the name of the form and your username so we may research further.

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