My custom form isn't showing in the mobile app (iOS)

For iOS devices.  If using Android, please go here.

If using ZipGrade VPP version, please go here.

The ZipGrade mobile app syncs with the servers every few minutes while the app is open and able to reach the servers.  There are a few possible reasons that the data created on the website may not be syncing to the mobile app.  Here are the steps to resolve most of those issues:

  1. Visit the Apple App Store on your mobile device.  Look at the 'Updates' tab to see if there are any pending updates for ZipGrade.  If so, install the update and go to step 3 below.  
  2. Force the ZipGrade app to restart by:
    • On iPads and iPhones 8 or earlier: 
      • Press twice quickly on the home button to bring up the list of opened apps
      • Swipe right or left to find the ZipGrade in the list.
      • Swipe up on the ZipGrade card to completely remove it from the screen
    • On iPhone X:
      • Touch your finger to the gesture area at the bottom of the screen.
      • Swipe up and hold your finger in place for a moment until the card-like multitasking interface appears.
      • Tap and hold on the ZipGrade app until the red circle with the "-" symbol appears in the top left corner of the app.
      • Press the red circle.
  3. Open the ZipGrade app and navigate to the 'Cloud' screen.
  4. Verify that the user showing at the top of the screen is the same user you used to create the form on the website.
  5. Press the 'Sync Now' button and allow it to complete.
  6. Repeat step 5 again.  You're looking to make sure the 'Pending Data Upload' line shows zero.
  7. Return to the 'Quizzes' screen and create a new quiz.  Then select '--Select Answer Sheet--'.  Is the expected answer sheet showing?
  8. If the custom answer sheet is still not available as a form option for your quiz, try republishing this custom answer sheet online:
    • Log into the zipgrade.com website
    • Press the "Custom Answer Sheet Wizard" button at the bottom of the "Answer Sheets" page
    • Find the custom form on the list (exact name and 4-digit number). 
    • If the missing custom answer sheet is showing as "Published", make a note of the form's name and 4-digit number.
    • Click the trashcan icon to the far right of the form name.  (This will temporarily unpublish the form.) 
    • Click the "Republish" button for this exact same custom form now listed at the bottom of the page.  (This will make a slight change to the timestamp of the republished custom answer sheet file and may trick your app into syncing it as an updated data record.)
    • Once completed, repeat steps 5-7 above to sync this republished form to your app.

 

If you see any red error messages on the "Cloud" screen, that usually indicates a connectivity issue such as intermittent internet or a school firewall blocking access.  Let us know what the message says so we can best direct.

If the form is still not showing, please let us know the name and 4-digit number of the form and your username so we may research further.

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