ZipGrade isn't syncing or not able to login to the mobile app.

There are a few possible issues that could cause the data not to sync to the website.

 

School Firewall:

If you're otherwise able to access websites on your device, but red error messages are appearing on the 'Cloud' screen within the app or you are receiving odd/technical error message when attempting to login, then there is likely something stopping access to the required servers.  As a test, try to connect with a different network or work with your technical team to whitelist access to:

  • https://api.zipgrade.com
  • https://sync.zipgrade.com

Different User Name:

  • Open the ZipGrade mobile app on your device
  • Navigate to the Cloud screen.  On iOS, the link is in the gray bar at the bottom of the main screens. 
  • Verify that the user showing at the top is the same as the user you are using to login to the website.  The website's username is shown in the top-right of all pages.
  • If it is not the same, either logout of the app (on the same 'Cloud' screen) or the website.
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