There are a few possible issues that could cause the data not to sync to the website.
If you're otherwise able to access websites on your device, but red error messages are appearing on the 'Account' screen within the app or you are receiving odd/technical error message when attempting to login, then there is likely something stopping access to the required servers. As a test, try to connect with a different network or work with your technical team to whitelist access to:
Different User Name:
- Open the ZipGrade mobile app on your device
- Navigate to the Account screen (lower right navigation with the 'Cloud' icon). On iOS, the link is in the gray bar at the bottom of the main screens.
- Verify that the user showing at the top is the same as the user you are using to login to the website. The website's username is shown in the top-right of all pages.
- If it is not the same, either logout of the app (on the same 'Account' screen) or the website.