If you see a blank scanning screen or a camera permission message in ZipGrade, your device is not allowing camera access. The device's settings will need to be adjusted to enable ZipGrade to use the camera to scan papers.
- If you see the grey or white screen, open up the device’s “Settings” app (not the settings within the ZipGrade app). Select Privacy > Camera, find ZipGrade on the list, and make sure the slider is green. Try scanning in ZipGrade again.
- If the slider is green but you still see a blank screen, restart your device by holding down both buttons until the screen goes blank and the Apple logo appears. Try scanning again after the restart.
- If the screen is still gray or white, a recent iOS or device update may require re-installing the application. Follow these steps to ensure your data is synced before deleting the application:
- Open the ZipGrade mobile app to the 'Account' screen.
- Press the 'Sync' screen to start an immediate sync of data.
- If the 'Account' screen says there is ANY pending data or images, verify your internet connection and any firewalls blocking access, and press the 'Sync' button again to start an immediate sync.
- DO NOT delete the app if any local data is waiting to sync.
- Once the sync is verified, return to the home screen on your device
- Find the ZipGrade icon. Press and hold the icon until it wiggles.
- Select the 'x' on the ZipGrade icon to delete the application. If given the option, select "Fully uninstall the app".
- Once deleted, open the 'Apple App Store ' on your device to find and install ZipGrade
- Open the ZipGrade app and follow the prompts to log in with your existing account
- If it is still not working, use your device’s Camera to take a photo of the answer sheet. Email the photo, your username, device make/model, and OS version (see Settings > General > About) to support@zipgrade.com for help.