There are a few possible issues that could cause the data not to sync to the website.
School Firewall:
If you're otherwise able to access websites on your device, but red error messages are appearing on the 'Account' screen within the app or you are receiving odd/technical error message when attempting to login, then there is likely something stopping access to the required servers. As a test, try to connect with a different network or work with your technical team to whitelist access to:
- https://api.zipgrade.com
- https://sync.zipgrade.com
Different User Name:
- Open the ZipGrade mobile app on your device
- Navigate to the Account screen (lower right navigation with the 'Cloud' icon). On iOS, the link is in the gray bar at the bottom of the main screens.
- Verify that the user showing at the top is the same as the user you are using to login to the website. The website's username is shown in the top-right of all pages.
- If it is not the same, either logout of the app (on the same 'Account' screen) or the website.